Support
Share the context that helps us help you.
Include the relevant listing, match, payment or tracking reference.
A concise timeline and screenshots can make an issue easier to understand.
- Reference
- Timeline
- Evidence
Support
Contact
A clear question deserves a useful answer.
Contact Bag to Bag for account, parcel, trip, payment, safety or partnership questions.
1 thread
to keep the full context together.
Partnerships
Build useful local connections.
We welcome conversations with communities and organizations that can make handoffs clearer and safer.
Tell us what you are building and where it operates.
- Community
- Operations
- Impact
Partnerships
Recommended journey
Move forward one step at a time.
A good delivery rarely starts with speed. It starts with a clear framework that the right people understand and accept.
Choose a topic
Identify the account, match or partnership.
Add context
Share the useful facts and references.
Follow up
Keep replies in the same support thread.
Helpful questions
Answers before you take the next step.
What should I include in a support request?
Add the relevant reference, a short description and any helpful evidence.
Can I report a safety concern?
Yes. Stop the interaction if needed and contact support with the available context.
Mobile app
Ready to create your first Bag to Bag match?
List a parcel, publish a trip or prepare your next handoff in an experience designed for the community.