Transparency
Agree on the price before handoff.
Everyone should understand the amount and conditions before the parcel is entrusted to the traveler.
Avoid last-minute payment arrangements outside the app.
- Amount
- Conditions
- No surprises
.jpg&w=3840&q=75)
Transparency
Payment
A clear payment helps everyone commit with confidence.
Bag to Bag keeps price, match details and potential refunds easier to understand within the same flow.
1 price
confirmed before transport begins.
Flow
Keep payment connected to the match.
A connected payment gives support the context needed to understand a problem.
Cancellation and refund outcomes depend on the stage and applicable terms.
- Match context
- History
- Refund flow
Flow
Recommended journey
Move forward one step at a time.
A good delivery rarely starts with speed. It starts with a clear framework that the right people understand and accept.
Review
Read the proposed price and conditions.
Pay
Use the payment flow provided in the app.
Complete
Delivery or cancellation triggers the appropriate next step.
Helpful questions
Answers before you take the next step.
Should I pay outside the app?
No. Keeping payment in the Bag to Bag flow preserves match context and available safeguards.
What happens after cancellation?
The applicable cancellation and refund flow depends on the match stage and official terms.
Mobile app
Ready to create your first Bag to Bag match?
List a parcel, publish a trip or prepare your next handoff in an experience designed for the community.