Before matching
Check the person, parcel and route.
Review the profile and make sure the listing reflects the parcel or trip you are discussing.
Ask questions whenever something is unclear.
- Profile
- Photos
- Route
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Before matching
Safety
Trust is built from details you can verify.
Profiles, parcel information, trip details, payment and tracking work together to make each decision more informed.
5 signals
identity, parcel, trip, payment and tracking.
During delivery
Keep important actions in the app.
Messages, payment context and tracking are most useful when they stay connected to the match.
Document any issue as soon as it happens.
- Messages
- Payment
- Tracking
During delivery
Recommended journey
Move forward one step at a time.
A good delivery rarely starts with speed. It starts with a clear framework that the right people understand and accept.
Review
Check all available information.
Confirm
Only accept details you understand.
Track
Keep a record through handoff.
Helpful questions
Answers before you take the next step.
Are all users verified?
Verification levels can vary; review the signals shown on each profile.
What if something looks wrong?
Pause the match, keep evidence and contact support.
Mobile app
Ready to create your first Bag to Bag match?
List a parcel, publish a trip or prepare your next handoff in an experience designed for the community.